Enterprise Work Coordination
Fortune 100 Global Bank
Multi-role work assignment dashboard serving 40K+ daily users with 5x faster response times, processing 2.5M workflows annually.
Kenneth McDowell
UX Digital Product Design Lead + Team Manager
Client Initiatives
Enterprise UX leadership across financial services, healthcare, and utilities. Delivering strategic design solutions for complex operational systems and customer-facing platforms.
Equipment Request Portal + Wizard
Major Energy Utility
Unified customer portal + request wizard across 4 utility operating units, achieving 10% YoY adoption increase and reduced time-to-execute.
Enterprise Developer Social Network
Global Financial Institution
Global developer social network + collaborative space facilitates awareness and sharing of best practices, cutting edge platforms throughout the org.
Unified Client Request Journey
Fortune 100 Global Bank
Streamlined bulk modification of complex client info while ensuring data integrity across accounts reduces completion time and eliminates account errors.
Customer Info Service Design
Fortune 100 Global Bank
Evaluation of existing processes resulted in redesign of a key application which reduced complex client updates from 20 days to hours.
Treasury Solutions Vision
Major Regional Bank
Desktop and mobile concept designs for treasury management, including time-sensitive smart watch payment approval scenarios.
UX Discovery + Strategy
Health Insurance Provider
Service Design research across multi-party complex system infrastructure. Developed strategic recommendations to enable forward-looking capabilities.
Claims Fulfillment Process
Insurance Services Firm
Discovery and service design to streamline claims processes. Future state roadmap with AI and automation recommendations.